Property Management

Taking care of all your rental property requirements

Our professional, ARLA qualified staff, keep on top of the ever-changing rental sector legislation so that we can guide and advise you at every step. We are also members of the appropriate professional bodies and redress schemes. We work with trusted contractors and don’t charge a mark up on contractor invoices.

Contact Us

Monday to Friday: 8am – 6pm

T: 01932 221125
E: [email protected]



Outside office hours call 0800 652 7577 for emergency assistance. Please do your best to mitigate the emergency i.e. turn off the water supply in the event of a water leak. Please make sure that the problem is a real emergency before doing so, as emergency call outs attract higher charges.

If the contractor reports that the matter could have been dealt with safely during normal office hours you may be held responsible for the emergency call cost. The Landlord will not recompense you for calling out a contractor without prior permission unless it is a genuine emergency and their responsibility.

Meet The Team

Burns & Webber’s in-house Property Management team are office based locally.


Lois Waters
Head of Property Management & Lettings Compliance

“I have worked in several different aspects of property management over the last 14 years and joined Burns & Webber as Head of Property Management in October 2016.”


Tammy Barnett
Senior Property Manager

“I have worked in Property Management for 7 years, I joined Burns & Webber back in 2016 as a Senior Property Manager.”


Melanie Ingram
Property Manager

“I have worked in the property industry since I was 19. With my brother and Dad as builders, my sister as block management and my Mum interior design, the property industry is certainly in our genes!”


Owen Williams
Property Manager

“I joined Curchods in September 2020 with over two years experience in Property Management to bring to the team”


Sally Francis
Property Management Administrator

“I have been in the Burns & Webber business for 27 years, working in our Weybridge and Walton Sales offices for the majority of my career, before joining the Property Management team in December 2018 in an administrative support role.”


Reporting Problems

Under the terms of your tenancy you are obliged to report all problems as soon as practicable so that we may send in a contractor to take the necessary action.  If you are not able to be present at the property to allow access to a contractor, we do have a Management set of keys which could be released to the contractor, subject of course to your agreement.

If you do experience any problems, you should immediately report them to the Property Management Department that can be reached by email [email protected] or by calling Tel: 01932 221125.

Please do not contact a contractor directly, or attempt to carry out any repairs which require specialist knowledge yourself – you might make the problem worse.  All repair work has to be agreed and arranged by ourselves on behalf of the Landlord and carried out by an approved contractor.  If you have a Porter/Concierge/Caretaker, please seek their assistance, as they may be knowledgeable in regard to your problem.


Tenant Damage

We would draw your attention to your Tenancy Agreement which also states that you have a duty to use the premises in a ‘tenant-like manner’, in other words to take proper and reasonable care of the property and not to allow it to fall into disrepair or to wilfully or negligently cause damage.

Damage through negligence on the part of the tenant is not covered by wear and tear and the cost of repair, replacement or reinstatement of any damaged items will be recovered from you if due care is not taken.

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