Refund Policy

Any refunds for payment are to be requested from Burns & Webber and not through Worldpay.

If a refund is due we will only refund once cleared funds have been received from Worldpay and once it had been agreed by Burns & Webber that a refund is due to you. A refund is not due to you if you have paid a holding deposit for a property to let and you decide you no longer wish to rent the property or you fail the necessary credit checks. Please note that all transactions take approximately 3-5 working days to clear our account and until all funds are cleared no refunds can be made.

Rents are non-refundable and will attract a surcharge as detailed on the payments screen, this is to cover the cost of the on-line transaction payments to WorldPay and to your card issuer.

Refunds will not be provided where external third party costs have been incurred, for example EPC payments.

Where application fees have been paid by credit card, if a return of part of the application fee is necessary due to failing the application process, then refunds will be returned to the card from which the payment was made.

All decisions on the validity of a refund rest with the Company and the Company’s decision is final.

Contact Details

Curchods Accounts Department, Wix Hill House, Epsom Road, West Horsley, Surrey, KT24 6DY

[email protected]

Transaction Currencies

We currently accept payment through our WorldPay Payment Gateway in the following currencies;

GBP (£).

Payment Cards Accepted

Company Registration Details

Company Registration Name: Simpsons Estate Agents Limited (trading as Burns & Webber)

Company Registered Office: Betchworth House, 57-65 Station Road, Redhill, Surrey, RH1 1DL

Company Registered Number: 2430843